Nov 6, 2011
After receiving numerous calls I called the number back but all I got was a recording that said "key in your parties extension or be disconnected. I sent an email to Citigroup complaining and received the following reply;;
Thank you for your recent visit to our website and email
inquiry. We appreciate your taking the time to contact us.
We apologize for the inconvenience caused to you.
The calls you received were reminders for your monthly
mortgage payment. Per CitiMortgage, Inc. policy, we give
courtesy calls to the customers in order to prevent late
charges and negative credit reporting on the mortgage
account.
We have initiated a request to stop the courtesy calls this
request will be completed by 11/07/11. Once the request is
completed you will receive a letter in the mail.