Nov 8, 2011
Really they are a very horrible company. Last year around March they sent us a letter telling us that our mortgage had been sold to someone else. In the letter they stated who the company was and that this company would be contacting us in the future and to no longer have any contact with Citimortgage. When it came time to pay the next months payment we had nothing from the new company. We called Citimortgage and they wouldn't talk to us because our mortgage had been sold. This went on for 4 months. We just set aside the payments in the back to make to whomever was going to be taking them. In October we get a letter from Citi stating that we are past due and they were going to be starting foreclosure. We called Citimortgage, they once again told us that our mortgage had been sold and wouldn't speak with us. Once we finally got someone to actually talk to us we had most of the money to pay them however because of their late fees, payment fees, past due fees, and every other fee they could slap on there we couldn't pay the full balance which they wanted. They began foreclosure a week or two before Christmas, while my husband was deployed!!! Which is against the soldiers and sailors act. We saved our home thank God and have now been trying to refinance.
Citimortgage is a horrible company.