Aug 25, 2014
What you experienced is exactly they way a predictive autodialer works when more calls are answered than there are agents available. You can file a complaint with the FCC for a dead air call, ie no agent ever picked up before the call was disconnected. By law, autodialed calls my have no more that a 3% dead air rate. BTW, autodialed calls to cellphones are illegal except in special cases. The giveaway that it is an autodialed call even if an agent comes on line is the delay before anyone is there.