I canceled this policy immediately because the coverage was vague and I notified my credit card not to accept the charges.  After I canceled the polices (2 dogs) with them, they charged my credit card anyway and then kept sending me emails that I had contacted Customer Service, gave me a reference number, and said if I didn't contact them within so many hours, they would consider the request canceled.  Every time I responded, I got the exact same email back.  I have written them 8 times now with the same response.  I don't they read their emails at all.