May 6, 2010
Completely agree. Avoid PNC like the banking plague that they are. I can understand a creditor attempting to contact a borrower, but these jerks start calling relentlessly the morning after the due date. Our payment was due on the 24th, and on the few occasions that I forgot or cash flow dictated I had to make it a few days late, by 8am on the 25th the phone would begins to ring practically every hour. Plus their clcinfo.com website doesn't work half the time, so they're a pain in the neck even when you are trying to make a payment on time. Then when you call because you're trying to make a payment close to the due date but the website won't let you on, they want to charge you a fee to make a payment by phone instead! After having spoken to a few of their rude, obnoxious representatives before, I have no intention of answering. We're fortunate in that we still have a lot of equity in our home, so we're taking out a home equity loan which will help us pay it off faster at a lower interest rate. Since we're going to be closing on that this week and paying off the balance, I held off making the payment figuring it would all be settled soon. Naturally, the harrassment started immediately. I'm actually looking forward to answering the call tonight...explaining that the pay-off is in process and when the PNC creep starts in with their typical rude and insulting comments, having the fun of telling them to go pound sand.