Jun 30, 2014
My husband and I have a car loan through PNC Bank. Our car payment was due on the 26th of the month so we scheduled a payment to be made on the 23rd. Well apparently they attempted to deduct the payment from the wrong bank account, an account that was closed, and the payment bounced back. Their payment website showed that our scheduled payment was made so we were unaware of this error until on the morning of the 28th when the phone calls began in the early morning. My husband and I did not pick up the phone because it was an unfamiliar number. After the phone number showed up on our caller ID repeatedly for 2 days I decided to Google it and came across this page. Once I realized that there was a potential issue with the payment I attempted to sign onto their website to rectify the situation, but of course my online access was suspended so I had to call them personally to have the suspension lifted before I could schedule another payment. Even AFTER I scheduled the new payment they STILL called me! Well needless to say, I was not so pleasant with the person on the phone. Absolutely ridiculous! We've had this car loan for almost 2 years and have never been late with a payment so for them to call repeatedly like this is absolutely uncalled for and unacceptable. Also, if their payment is so important that they need to call repeatedly, why not leave a damn message on my answering machine so I know what the calls are for?!? Why did I have to Google the phone number to find out there was a potential issue with the payment?!? From now on, when buying a car I will make sure that the loan is NOT through PNC Bank!