May 14, 2014
Finally answered one of the numerous calls from "AT&T SVC CTR" this evening. Guy on crappy phone line asking me about upgrading to U-Verse. Sounded like he was in a call center, but the line was so bad it was hard to tell.
He asserted that DSL *repair service* was going to soon be discontinued. "Basically I might as well upgrade now" was the idea he was trying to convey. He was more than slightly pushy and wanted me to confirm my address so he could "confirm that service was available in my area." That sounded damn peculiar, so I politely tried to disengage myself from the phone call. He asked when would be a good time to call back, so I gave him a window when I knew I wouldn't be around.
As soon as I got off the phone with him, I called the AT&T DSL service line and asked them about this. The lady I spoke with assured me that no, AT&T is *not* discontinuing repair service on existing lines. Furthermore, any legit AT&T representative would *already have* my service address, and the ONLY information they would ask for is, perhaps, the last four of my SS# *AFTER* I decided to proceed with an upgrade.
I thanked her for her time and was relieved that I didn't blindly walk into something illegitimate with Mr. Pushy.
Now if I can just figure out where to report these a-holes, I'll be all set.