I believe it is a scam. My mother fell for it hook line and sinker. 129.00 later and no way to contact company. Later on I'm going over there to see if I can determine any damage or see what they accessed.

Idian sounding woman called my wife today. Told we were downloading malicious software and tried the pitch like it was an emergency. My wife was smart enough to figure it out. She told we rarely used the computer and it dumbfounded the woman.

Guy called today , say thing, I did get a name and phone number ryan holmes ( ya right) and they gave me this number as a call back, I did call back a woman answered , ask how could she help me, I hung up

I just received a call today fro a guy with an Indian accent....roger Smith...saying our computer has been hacked....now I am scared

Yes I had one also today.  Indian accent from New York.  I told him I didnt know if he was a bad guy or not so I would get my husband to call him back.  He gave me the name of Roger Smith and gave me the same phone number telling me it was their Customer Service.  Told me that he was from microsoft and they were getting error messages from my computer and my IP address was going to be black listed !!!!!!