Feb 21, 2014
Received another call, this time I played along.
The foreign-male voice stated that he was Jake from Windows support.
Here is what they are requesting you to do...
1. Get in front of your computer.
2. Press Ctrl+{Windows Key}+R
3. In Run box, enter INF and click Enter.
This pulls up a C:\Windows\Inf and asked if I could identify any files in this directory (it is a Windows directory).
I stated, "No"
Then they had me open my browser and enter: http://www.calderatech.com/
Jake stated that he would be connecting me to his senior technician, named Melvin.
Melvin confirmed with me that I had the website open and wanted to click on a big green button.
DO NOT CLICK ON THIS BUTTON-This green button is dangerous; as, it has an executable behind the link: http://www.calderatech.com/RemoteSupport/Caldera-Tech_Remote_Support.exe
This will install their application on your machine to allow them to take full control.
For more info on this scam, please copy and paste this link:
http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Avoid tech support phone scams
Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:
◾Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
◾Take control of your computer remotely and adjust settings to leave your computer vulnerable.
◾Request credit card information so they can bill you for phony services.
◾Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
{read more after accessing the link above...}