Oct 17, 2011
I called 866-544-6987 to get my numbers added to their do not call list. The person I spoke to was super polite, checked the two phone numbers I gave her, she was able to tell me who I was and a lot of other info, but said no problem, she'd make sure the calls stopped. Whether or not that would have actually happened will probably never be known. But then she said we'd still get calls warning us of potential drug interactions, recalls, etc. I asked why, since we don't have anything at all to do with Medco. Turned out Medco handles the billing for at least one of our BCBS plans and that was how they had all the info on us. I had actually tried to set up prescriptions by mail once in the past and someone somewhere had decided it wasn't available to me. That's probably how Medco got my number in the first place - if not through my BCBS plan. But when I explained that to her, (and she was very patient by the way) she set me up with a temporary online account so I could look at what's available and maybe see why I can or can't set up what I want.
Bottom line, give this number a call. If your experience is anything like mine (be polite - the person answering is not the person who is calling you - probably does not even work for the same company), you'll get what you want. She said it takes about 72 hours for the do not call order to filter out to their call centers. As for how the call center handles it after that, that's probably a completely different matter. They're probably subcontracted by Medco, probably employ minimum wage workers at the phones, and may not much care about do-not-call lists. Then you can always go to the national do not call registry, and register your number, and then complain when they continue to call you.