Jul 18, 2012
I called Cigna's main 800 number, and they said it was their health coach line calling, which you can always reach through option 2 through the toll free number on the back of your card. From my conversation with Cigna customer service, I felt confident enough that it was not a scam. I called and they knew I had been diagnosed with arthritis, so that made me even more confident that it wasn't a scam. They connect you with a personal health coach for weight management, stress management, smoking cessation, etc. They do not leave a lot of information and they ask you for some specifics because of HIPAA (health information portability and accountability act).