called asking if i would take a collect call

i got a call moments ago saying "Kimberly" an inmate at Washington State Department of Corrections was calling, and the automated message asked if I wanted to set up a collect call account.  Called back and got busy signal

can u please tell me is there another way of contacting aurum tech
besides this number

                       thank u

I had just got a call from this number moments ago but, I did not answer it.

The number appeared on my TV 3 times before I realized that it could be my friend trying to contact me.  When I picked up, the message said that it was a collect call from a corr facility but   my account had a zero balance. I put 50 dollors into the account.  About a half hour later my friend's call came through.  I still don't know the name of the company, but the 50 came out of my account immediately.