Dec 12, 2009
I suggest before you respond to their calls even if it from family or friends you research what you're getting yourself into. Their track record for customer abuse is horrible. Google "Global Tel Link + complaints" at the horror stories. Prime example is putting $25.00 on your credit card for supposively 5 to 7 five minute collect calls from an inmate and get only one ten minute call for your twenty five dollars to be charged off. Here's a good link to read several hundred of complaints only in the last year or two to start with:
http://www.complaintsboard.com/bycompany/global-tel-link-a26805
Oh and once the Inmate makes a collect call to you, it won't let you accept the call, it tells you to set up a credit card account first and if you don't accept the call or aren't there to pickup; evidentally it rolls over to a computerized recall system harassing you to death to setup an account. They call your prepaid cell phone number, prepared to get screwed in losing time. And computerized calls in this State are illegal to begin with.