Dec 10, 2011
This call is from Bayview Loan Servicing, LLC. If you are in default on your mortgage with M&T Bank, they will send it to Bayview for processing. I've been dealing with them for a week now. I got one letter that said my mortgage had been sold to M&T and then less than a week later, I got another letter that said that I had to pay my entire mortgage within 30 days or call the number in the letter, which forwarded me to Bayview. In trying to contact Bayview, every number that I called gave different hours of operation. I'm not joking. They are open anywhere from 7:00 a.m. EST to 9:30 a.m. EST and close anywhere from 4:30 p.m EST to midnight EST. It all depends on what number you call. I called M&T today, a number I had found online, held for 25 minutes and then right after someone answered, I accidentally hung up my phone. Apparently that puts your number into an abyss and they will never answer a call from your number again. I called back immediately and was put on hold for 45 minutes. I finally hung up and found another number online. Really, there's hundreds out there. I'm kind of scared now. All I wanted to do was pay my mortgage and it took over 4 hours. I can't wait for next month!! On a side note, the 2 people that I talked to, the customer service person that answered at M&T and Frank Morales from Bayview were both pretty helpful.