Shop NBC (under this and many other numbers) harassing me about an item my fiance had sent to my house for me.  It was defective and returned.  We have proof of UPS pick up and have sent a copy twice and UPS says they delivered it back to them.  Shop NBC claims they never got the item, refuses to call UPS and insists that they have to have the *original* proof of delivery or they can't do anything.  They don't need the original, it's just a lie to try and get the proof away from him. They shouldn't even be calling me as I'm not at the billing address.