Received a call from “Kaylene in Manitowoc” who would not reveal the co. she represented, mispronounced my last name, and wanted me to answer her questions. I said I would not talk to anyone who would not answer questions first & hung up

This company is NOT based in Manitowoc, WI.  They use something similar to Google Voice to get "local" number to call people.  They will not talk to you without DOB and SSN.  I advised that I would only accept written, mailed communication going forward.

I'm supposed to punch "9" to talk to them?
Have they lost it?
Received a notice, via postal mail, yesterday.
Today, they're calling me. They must be having
financial problems.
Americollect. Seriously, that's a name?

Americollect.  Constantly call and hang up when I answer. Called the number back and got "Hello this is Kim how can I help you?" I hung up. They never leave messages. I am going through bankruptcy and i have already given them all that info and they still call. And yes they do have a physical location in manitowoc wisconsin... I used to work right next to it.

This number is actually legit-I got something paid I did not know I still had out there. if you want to verify you don't have to give much information and you can go to americollectpay.com and they will tell you what you owe and who you owe it to. mine was an old hospital bill I had forgotten about