This is the fix your computer scam. They claim my computer is infected with viruses, they want to "fix" it for me, which means they want my Credit Card.

Barely understandable caller with Indian accent claimed to be Microsoft saying my computer has been reporting to Microsoft that it is infected with malware and they will connect to my computer and fix it. I have malware and virus blocking software. Obvious scam.

I got a phone call from this Indian, dot not feather, and he claimed to be working for Microsoft.  He said I had computer problems and he was calling to fix the issues.  He asked me to turn on my computer so he could check the issues.  I asked him to identify me since he worked for Microsoft.  He couldn't and I asked him to identify my phone number which again he could not.  He hung up quickly.  I work in law enforcement and we get a lot of service calls about phone scams.  Everyone should be aware of this and not be fooled by this kind of shenanigans.

I too just received a call following the same format and claiming to from Microsoft.  Which agency did you use to file?