We have been Auto-deduction paying members since June, 2013. I had a shoulder injury and hadn't been there in over a year. Here, a year and a half later, my wife and I went into the gym to ask for a possible waiver on the $10 fee we were charged because of our credit card being stolen and thus our automatic payment of $140 each month hit a bump because we had forgotten to call them with the new card#. Had World Gym given us a courtesy call when the credit card failed, we would have immediately given them the new card number over the phone. However, the local people said it's out of their hands and we owed the $20 administrative fee. I then looked outside on a promotion sign that said "Join now for $10/month - guaranteed never to go up." So I said, if we could get those terms, we'd pay the $20 fee, then we'd start paying $10 each per month rather than $75 each. We'd both be happy. They ignored that comment. SO we are no longer members and completely dismayed as to why they think it's good company policy to lose $thousands for a mere $20. I predict World Gym going out of business in the near future if they don't get back to basics with customer satisfaction.