I keep getting a call from this agency for a debt that has been paid.  They refuse to accept proof of payment that I have submitted. They are using the discharge number instead of the account number trying to collect on something paid over 6 years ago.  They basically cussed Citifinancial out who called in to verify accurateness as well as tole me "You are done", "You are practicing stall tactics", along with a whole slew of degrading, and condescending comments.  I will be contacting the Attorney General, and anyone else, because consumers really need to be protected, and these people are not doing "what is right", they are just trying to collect, even if it's not valid, and do not want to listen if the answer isn't "I will pay everything now". Absurd.  I am confident due to my having proof of payment, but tempted to have a recourse due to the hours spent calling people and trying to resolve this when all they do is talk down as it I'm a criminal, when I am not.  I am, however, a HUGE advocate in my line of work, and better believe I will be advocating for myself and other consumers after this.