Jan 15, 2013
Basically, when I complained to representative Samantha Moody at Royce & Associates (813-444-4511) , about harassing my family, she got angry, insulting and hung up the telephone on me.
She left a detailed message about collecting a debt from a family member who I do not have any contact with at all. When I questioned how Samantha Moody received my telephone number and why she was harassing multiple people in my family with the same last name as the person owing the debt, she took offense, got nasty and hung up the phone. I then called back to ask to speak with a supervisor but she answered, said she was the supervisor and called me an "idiot" before hanging up the phone on me again.
I called that number back but someone would pick up the phone and hang up before I could say anything. Finally, I got another supervisor named Torry at 813-444-4510. She said that I should not have called them back. Okay, this is what I was trying to complain about to them, but now the collection agency does not think I should call back, weird!? So, when I asked if it was okay for Samantha to call someone an idiot, Torry admitted Samantha was out of line. Definitely. Samantha's behavior was rude and disrespectful as if I had the actual debt. Collections Agencies should not have free range to insult and belittle anyone. Additionally, Samantha left all of his personal information about the claim on my answering machine.
Royce & Associate is not listed as a registered business in Florida (sun biz.org) although they are located in Tampa, Florida.