Nov 19, 2009
Caller started out okay but became combative when he asked for the name of our maintenance manager and was informed that we don't give out that info. He then said he was Phil xx with "the lighting company" and he really needed to speak to "him". When informed that calls are not accepted without a specific name, he said, "Why don't you just transfer me and we'll find out?" I told him that's not possible, I would lose my job for not following instructions...he hung up.
I HATE telemarketers and collectors who use Insult-and-Intimidate tactics. No one wants to do business with people who behave that way.