I may be wrong in my initial appraisal of your services but you accept an apology that I have not offered nor will I ever given your arrogant demeanor. Arrogance is an undesireable quality at the negotiating table where diplomacy is key. You're only revealing your liability to your clients.
Your explanation of settlement is wanting; I found a better one elsewhere. And I would call a company that obtains out-of-court settlements a law firm, not a settlement firm, but you're not a lawyer, are you? It's a reach for a non-lawyer settlement firm to claim it gets out-of-court settlements; perhaps you should tone down your rhetoric. If you were a law firm, creditors would have to deal with you but since you're not, the law allows creditors to completely ignore you. Do your clients understand that their creditors have no legal obligation to deal with you at all?