Aug 17, 2011
googled this number while it was coming thru on my cell phone. from everything i read here, i don't know what to think...but here are the facts
-i did apply for an american express card this week online.
-after applying i was sent a secure email from amex asking me to call an 866 number affiliated with them.my information was confirmed at this point.
-today (3 days later) i received 5 calls in a row from this number. i picked up the fourth and, following advice i found on here, did not provide them with my social security and birthdate they requested. the woman calling immediately hung up without explaining why she was even calling. ten minutes later the same women/number called again (5th time). it took her a moment to realize she was calling me AGAIN, confirmed that and immediately hung up.
-i called amex helpline....this is where it turns into a headache. the first gentleman i spoke with said it wasn't a question he could answer and gave me a new number. the second man i spoke with claimed this 801 number is affiliated with amex traveler's checks. when i asked him why they would be calling, he couldn't come up with an answer and transfered me to a woman. she was the worst, WITHOUT asking me what phone number i was calling about was, she took my information and told me "i'd like to take this time to congratulate on your application, is there anything else i can help you with today" when i repeated my question about the legitimacy of this number (again without actually providing the 801 digit number) she replied "You have nothing to worry about."
the rest of the conversation was a mess, but when i finally gave her the phone number to check, she claimed it was their "welcome center".
conclusion: no one there knows what is going on.