Mar 11, 2017
Utility service providers conduct these annoying telephone surveys in order to substantiate to the Utility Regulators their reason's for rate increases. The more positive feedback the utility service provider receives, the greater the chances are the utility service provider will receive their requested rate increase, or portion thereof. And these rate increases are backdated to the date the rate increase petition is presented to the Utility Regulators.
So in this case, should people want to pay higher hydro rates, just go along with their survey, and give positive answers to their silly questions, and watch the hydro rates go up!!!