Nov 21, 2016
An online review: It may be easy to get a policy with Square One, however, do not expect to get good customer service. They only believe in taking your money and not giving you anything in return. God help you if you actually have to make a claim. I know people who had to battle, for excessively long periods of time, with them to get covered what was rightfully outlined in their policy. As fast as they will take your money and give you a policy they will take it away even if it is due to their error. They will argue with you on the phone, talk over you and will not even try to listen to you. This includes managers as well as customer service reps. This was my experience - they cancelled my policy due to their systems inability to process payment from my visa. They cancelled my policy immediately without any grace period. I even offered to provide proof from my bank that it was their error and they would not even listen. When I asked to speak to the manager and the manager kept talking over me, would not even listen and kept blaming me. When I asked how it is my fault if their system couldn't process my payment (one of their own employees admitted that their system has difficulties processing certain credit cards) they said it was my responsibility to ensure payment was made. If I gave the correct payment info and the funds were available, how am I responsible for their systems error??? If I could give them a negative rating I would. Stay away from this company!