"PATTY" from ??unsure of the name she gave?? has a "travel credit" for me that I didn't use (??) - and told me that I could upgrade but had to do it quickly b'c it was "time-sensitive".  I told her I wasn't interested and she said..."...really??? you are going to lose your $1,00.00 credit if you don't use it now..." and I told her to give it to someone else and she hung up on me.