Apr 3, 2008
This is the Illinois Police Association (IPA) or I should say a very agressive telemarketing company hired by the IPA called Xentel - the customer service supervisor I spoke to said they were from Florida/Calgary/Wisconsin (???). If you call 773 - 295 - 1981 and listen to the recording they give you an number to call 'for more information' - (800) 288-2020. On that line, if you choose option 2 you get a 'supervisor' who can listen to the call you just had (they record these telemarketing calls without telling us our call may be monitored or recorded?) and that a different department's customer service team will call you back with the resolution to your complaint. I had complained because I repeatedly told the telemarketer that we did not want to donate and that I had told the IPA rep who called last night the same thing. He kept saying that he didn't know who I spoke to last night and that he would only accept a No from the person who originally donated last year. I told him that person's not home and has instructed me to give IPA this message. I told him that my family member had decided to donate to another group this year, and the telemarketer said 'there is no other group' I said 'another charity, and he said 'we're not a charity we're the IPA and I want to speak to (family member's name)'.