Jan 26, 2015
Received a call on home land line from American Family 770-916-3607 at 8:00 AM Monday, Jan. 26. We did not answer. However, after reading the above entry on 800Notes, I decided to complain as well to a live person. After dialing the number, I also received a message directing me to tel. no. 470-362-7933. Before I hung up, however, my call was directed to Madison, Wisconsin, and a live person answered. Her name was Trina; she asked if I had been in an accident recently, etc., to which I said no. After complaining (and threatening to file a complaint with the FTC if it were to happen again), I was switched to another department, where Amanda asked to place me on hold while she dialed the number I was reporting. When she returned, she assured me this would be 'taken care of'.
It may be American Family has been caught off guard by a rogue agent in the Atlanta calling area. Whatever the case, I felt better about taking my complaint to the offending party (in name) so they can deal with it. If American Family does NOT deal with this offending party, I will file with the FTC.