Aug 5, 2014
On July 29, 2014, I received a call that arrived as ext. 52-2066, then switched to (770) 369-6935, The man was looking for an employee by the last name of Scarborough, whom the caller said, works at the Doraville Plant. I explained that I couldn’t give him the number or transfer him until he tells me why he wants to speak to Mr. Scarborough and that it would be best to go through the Operator. I then told him that I would be happy to transfer him to the Operator, because as I was speaking to him, I attempted to locate an employee by that name [although I didn’t tell him what I was doing] but no name appeared. The caller continued to talk over me, saying several times that he was recording the conversation, so the last time, I told him that I wish he would turn the recording over so they could hear how he was talking over me and not allowing me to help him. During the entire conversation, I never raised my voice. He then said, “The customer is always right, and threatened me again, saying that “I [Jo Anne] will need to prepare your resume’ because you will need to look for a job after talking to him [the caller]. Again, I appealed to him to allow me to speak, and told him that I am trying to help, but he continued loud talking and hung up on me.