Best report
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Oct 13, 2012
I've been getting calls all week stating, "Hi, this is <insert different name everytime> calling from the offices of John Berger for <insert CEO name here>. Will you please transfer me to him?"
When challenged with the fact that Mr. Berger has a different assistant each time they call, and what exactly does Mr. Berger want to speak to our CEO about, they fumble all over themselves and don't know what to say. Then I tell them unless they have more information I won't be transferring them to anybody. Each time they say, "I will get more information and call you back." Then they call back, next day same conversation.
When challenged with the fact that Mr. Berger has a different assistant each time they call, and what exactly does Mr. Berger want to speak to our CEO about, they fumble all over themselves and don't know what to say. Then I tell them unless they have more information I won't be transferring them to anybody. Each time they say, "I will get more information and call you back." Then they call back, next day same conversation.