May 24, 2016
They called me at 6:19 Monday night as "Minnesota". I picked up and waited, no one spoke. I said "hello" twice, no response. I hung up. Yes, United Healthcare is always doing things like this. The calls are annoying and often invasive. I have a wonderful app on my Android called "Blocker 7.2" and once these calls come twice with no speech, I block the call. cell phone does not ring, picks up and drops call immediately so they cannot leave a message and blocks text messages. It does have a log but does not retain messages. Looking through my logs, I have quite a few blocked UHC numbers.
The invasive part is where they hound you to allow a "home visit" from UHC. Why? I did not ask for one and this agent is not going to give me a sponge bath, change a bandage, or clean the refrigerator. They are coming to "snoop" and go back to report anything that may contribute to poor health, pre-existing condition, or risky behavior. They find ashtrays and cigarette butts, evidence of risky activity like drug use or homosexuality (AIDS?), unsanitary conditions, ANYTHING they can use against you. They called and scheduled me for a "Diabetic Retinopathy Myopia Exam" and I am thinking, "Great, I get an eye exam so now maybe I can get *real* reading glasses instead of the dollar store kind. Nothing of the sort. The "doctor" was an eyeglasses store in a strip mall over 20 miles away. I got drops to enlarge my pupils, got puffs of air shot into my eyes, read an eye chart, and the doctor examined my retinas for detachment or other potential issues. He would NOT give me test results, said United Health Care paid for it, they get the results, not you. I didn't get anything out of it but nearly 2 hours wasted time in hot traffic and used up gas. They use these deceptive practices to get you to cooperate in allowing them to invade your privacy and look for ways to dampen or deny insurance. These calls I always block as they have plenty of genuine customer service phone lines. Block these calls if you can, they get annoying REAL FAST.
Quote from another annoyed insured by this number:
"This is United Healthcare, AARP's RIPOFF healthcare insurance co. for Medicare Supplements & advantage plans. I called them back & got a holding pattern in their queue. They asked me if I wanted to take a survey after completing the call, & I said yes, then hung up before they could connect me to an agent. I already have coverage with another company.
Caller: United Healthcare
Call Type: Telemarketer"