Transcribed: “Attention this is an urgent message in regards to an expired vacation package that need your immediate attention a vacation package that was issued to you prior to 2014 has expired and we are trying to reach you before it has been deleted from our records to speak with a reward specialist call 415-914-1900 refer to your platinum rewards expiration number EV 007 again please call 415-914-1900 refer to your platinum rewards expiration number …”