Best report
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May 5, 2017
Woman started by asking, "How are you today," which is always annoying (first hint that someone is reading from a script). She wanted the maintenance manager, with whom she claimed to have spoken recently, but couldn't remember his name (uh-huh). I said that I couldn't look up the number without a name, and she provided an individual from Finance. I answered that he doesn't handle those matters; she thanked me and hung up.