Caller, Josh, tries to get me to say I can hear him ok. It is a scam to get me to say "yes" and then they use my reply in another scam!!

Caller says "our records show someone in your family has a hearing loss".

Really? What records, I asked.  Caller:  "Our Privacy Policy doesn't allow us to reveal that information."  Me: Really?, but if you are talking with me about "someone in your family" aren't you talking with someone those records pertain to?

Caller hangs up!

Scam call folks, don't put up with this.  They have no "records".  BS to get them to talk with you and reveal information.