"Hi it's...(slight pause as he probably had to look down at his sheet to see what name he was going to use) Walter from Express Promo in Brampton. Are they still working you too hard?"
"I guess"
"Well if they aren't working you hard then they aren't making money"
"Probably"
"Do you remember when I talked to you earlier when we'd have great deals on hats and jackets?"
"Ok"
then he hangs up