Oct 5, 2008
Shawn, I also do not want to suggest you should back down if they give you the same answer the last 5 reps gave me. I will have your back and if necessary take it to the top. I do not agree with how any of us have been handled. I still do not know what kind of credit I will be given. All I know is I have someone who agrees there was a problem and agreed to fix it. I was able to give her exact examples from today where a friend texted me, I made four outgoing texts during the exchange. Those four were on my statement, two hours later 4 more came in to the 704 number. I explained to them that I could offer my phone as proof the latter four were not made from my phone as the reps had explained. Like a lot of us, we are told they were made, made by someone we gave our phone to and the like. As soon as I brought that issue up, she identified the problem.