Mar 24, 2015
ALL calls of this nature are a scam attempt to gain access to your computer to plant ransomware on it or worse. Microsoft does not call computer users nor do they contract third parties or share customer information. Without specialized monitoring software installed, no tech support company can know anything about what is happening with your computer, not even Microsoft. Those pop up error reports you send to Microsoft when a problem with WIndows is detected are sent anonymously. In many cases, Microsoft does not even have your contact info since it is not required to be provided when you activate Microsoft products. Never, ever let anyone who cold calls you have remote access to your computer.