Best report
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Feb 22, 2012
I have not turned them into the BBB, however I am about to. I just got off the phone trying to cancel, and they also said that I agreed to a 2 year contract that I don't recall agreeing to. When they were initially telling me about their service, I asked about 10 times if it was a contract and if there were fees to cancel if I wasn't satisfied because I'm living in an apartment, so who knows how long I'll be living here (I didn't tell them that, though). They told me no every time, so I signed up. They told me I'd save 8% off my bill, and in reality, I'm saving on average $1, but I'm paying $11.90 in base monthly charges in addition to BGE's $20 that they're still charging me (Oasis didn't say that BGE would continue charging me.) I'm not saving anywhere near 8%, and when I called to cancel, they said I'd be charged $150 for cancelling said contract that "they recorded me agreeing to." However, when I asked for the recording of my conversation with their customer service reps, they declined, saying they don't record those. They told me all they could do for me is take off one monthly base charge. BBB and Maryland Public Service Commission it is!