Aug 18, 2011
I do work for a collection agency and have heard about ARC in the circles...rude, unethical, corrupt...everything we don't do. If one of my agents did the s**t they did, I'd yank them off the phones. I've had(and still do) calls from ARC and I can play that game too. They deal in low dollar amounts compared to what we call for. Our average is around 2k a call. And we can't get away w/ anything ARC pulls.
Wanna piss the collector off? F**k up his handle time, break commitments, ask off the wall questions...crap like that screws w/ them. I bet they are required to make "x" amount of calls per day. Keep them on the phone for a long time. They probably graded on how many payments that will be paid when we say that we will pay them. Ask them goofy questions, that'll throw them off their game. Tell them you love them and wanna marry them, they sound sexy/cute, you'd like to be their sugar daddy/momma...they have a script they have to follow and if you get angry w/ them, they expect that. But if your sweet and calm, that's gonna mess them up. Trust me...a bill collector calling a bill collector? Yeah I'll win that one. I'm a manager/trainer w/ my company. If I wasn't good on the phone, I wouldn't have been promoted. Wanna know what your rights are...look up fdcpa(federal debt collector practices act). Ask them what their policy on calls are.