Apr 22, 2009
I decided to follow through and talk to the people so hit the "1" button. 3'30" later (!!) I got the automated voice that said the next available operator would help me. (not a typo-- it took over 3 minutes just to get the line picked up that someone would get to me!). Another 2 minutes later a woman finally answered, sounding like she'd rather be ANYwhere else. Her tone / demeanor couldn't have been less enthused that if it one minute to midnight and she was hoping for the Governor's call. First she asked if I was calling about the car warranty info. (Maybe I should've said I was looking for Shirley?? I mean, what else, right?) When I confirmed, then she asked make and model. I asked why she needed that- how could she know it's about to expire, unless they knew my make and model? She talked around it and I made up what I had. (2007 Lexus. Ha!! It's really a '98 LeSabre.) She quoted some bogus crap-- REALLY affordable, and why not since it'd never cost them anything in outlay? And I said, no thanks, I only deal with hppy people. She CLICKED off.