Jun 3, 2016
My son, who has been out of work for 4 months due to sustaining 2 fractured vertebrate, received a call from an individual who identified himself as "Norm Keiffer" with "AR Online" which is a supposed collection. He was rude, obnoxious, condescending, and over the top harrassing. He did not abide by ANY of the FTC/Consumer protection rules for collection agencies. He called my son "ignorant" and insisted on having his credit card for a future payment. When I called him back to confront him about following Consumer Protection Agency rules about debt collection, he made fun of me and told me to "shut my big fat mouth". When I asked to speak to his supervisor, he told he "was the supervisor". When I explained to him that my son has been off work with no income for 4 months due to a fractured spine, he just said "Excuses, excuses". I am in the process of reporting him to the FTC and to the consumer protection agency....what else can I do. This should not be tolerated.