Mar 17, 2014
Caller ID says "BCBS MA" but the call is actually from "SQM Group", a company that is contracted by caller service centers (such as BCBS's) to perform automated surveys after you have had to deal with a customer service center.
The problem is, their (SQM's) automated survey is broken! My response to their first question was a "1", which I pressed, more than once, but their system failed to recognize it. Their system is totally brain-dead and got stuck in a loop.
I called the number back and put myself on their (SQM's) DoNotCall list.
I am also reporting them to the FCC for operating a non-working recorded automation system.
In a way it's too bad ... because I really wanted to give them my feedback after my conversation earlier today with BCBS.