These guys are part of a network of scammers claiming to be technical support. They want access to your computer, after which they attempt to get into your bank and email accounts. Big Clue: when someone doesn't know your IP number and claims to be a support tech from Apple or Microsoft, they aren't who they say they are. Just hang up. Then block their number. Calls from a new number will follow. Same scam. Block those, too. I'd like to prosecute them, but fear they are in India, Pakistan, China or Russia and, thus, untouchable. What I'd really like to do is meet them one dark night in a blind alley. There are plenty of brick and mortar IT people around who'll fix your computer legitimately. Stay off the internet for such services! That's my rant.