May 24, 2017
This call was really Fidelty Investments. Long story short, I've been having issues with them regarding an early pension payout (previously I worked for Novartis Corp) and I was given a problem ticket and referred to a different department that they refer to as the "back office". They called me back from that 603 number. I thought it was a little odd to get called from what looked like a regular phone number and that coupled with the runaround I've been getting made me suspicious so I looked up the number and came here. I read all the posts here and called my main fidelty number at 866-602-0406 before writing this post. I had them look up my ticket number and they told me that the back office called me back at 10 am and the information they had in the system matched up to and confirmed that the guy who called me from the 603 number was indeed from Fidelty. Also, I found out that the "back office" also handles things for other companies, not just Novartis. If any of you are previous Novartis employees and opted for the early payout then call them back. Your paperwork might not be in order. If you didn't, I don't know what they are handling for you but it has to do with some investment you have.
I hope this clears it up for some of you.