Jan 14, 2012
You can file a formal complaint with the FCC regarding possible violations of the Telephone Consumer Protection ACT ("TCPA") and the Commissions's telemarketing and junk fax rules.
Information like yours helps the Commission to combat abusive or unlawful practices in these areas, including taking enforcement actions againast individuals or companies. In this regard, the Communications Act authorizes the Commission to issue citations and, in some cases, impose substantial fines upon entitiews that violate telemarketing and junk fax rules.
Although the Commission does not resolve individual complaints, each complaint is individually analyzed and assists in enforcement actions to protect consumers like yourself. You should be aware that the TCPA also provides for enforcement of the telemarketing and junk fax rules by state attorneys general and by individual consumers. With respect to the latter, the TCPA permits individuals who have received certain unlawful telemarketing, such as junk faxes or telemarketing calls, to sue the violator in state courts where they may be awarded up to $ 1500.00 for each violation.
We invite you to visit the FCC's Consumer & Govermental Affairs Bureau's Internet web site at
http://www.fcc.gov/cgb for more information. You may also call the FCC's Consumer Center toll
free at 1-888-CALL-FCC [1-888-225-5322], TTY: 1-888-TELL-FCC [1-888-835-5322].
(This excerpt was extracted from an email received by Sharon C. Bowers, Division Chief / Consumer Inquiries & Complaints Division / Consumer & Governmental Affairs Bureau).