Jan 30, 2011
This was a call from GoDaddy about my hosting not renewing - I renewed my domain but goofed up and the hosting slipped through the cracks somehow. This call was TOTALLY legit. I gave my zip code when he called and he gave me my OWN credit card number, the last 4 digits of the one I'd used to renew my domain name, and everything else I asked for about my account (my domain name, my account number, even my password hint!). I was at work, so I said I'd call back to renew, and the guy said when anyone calls back they have to use their PIN or last 6 of a credit card. If you'll notice, when you call GoDaddy directly, they ask for that too.
To them referring to themselves as "Billing," and not GoDaddy when you call - call GoDaddy directly with the number from the website, until you are in the account they NEVER say they are GoDaddy.
Personally, I'd rather call this expired billing department and get someone right away than call the tech support number and wait on hold for 15 minutes!