Sprint Wireless ,, ROBO-Call about wireless bill. unless u pay them TODAY - they send Guito & Vinnie ,to Break yo legs . Steal Yo car Kill Yo Cat. So I guess I better ~~~ Hell I don't Have a Cat . That Real Stupid. and i am an amputee .. Shows what they think they Know ???

ROBO call from Sprint.  I accepted a mi-fi mobile hot spot under the terms of 14 day trial promotion--You can return it and pay nothing within the first 14 days.  The salesperson on the phone (this was an offer from Sam's Club that came through my member email) told me that I could get out of my current contract with Verizon (jet pack hot spot).  She knew this because she also repped Verizon through Sam's.  The advertised mi-fi deal was about half of what my current deal  cost me.  Later I realized that there was no difference in cost--Verizon deal was for 5 gigs data and Sprint offered 1 gig (not nearly enough) for the LOW price promotion.  Could have switched my service to the same thing for LESS $$ with Verizon.  Didn't matter since my goal was to lower my monthly expenses (belt tightening) and $29 is better than $52 when my current situation enables me to get by with wifi.
I charged Sprint promotional deal on my credit card.  Verizon would NOT release me from my contract even though I was a long-time customer, paid on time, etc.  So I called Sam's and Sprint and told them I was exercising my priviledge to return the equipment and terminate service.  I had not even opened the box--Got a Return Authorization Number from Sam's and Sprint Customer Service told me to ignore the first bill and I would be issued a refund check within 6 weeks.  Shortly after the due date of the first statement that I "ignored" per Sprint's instructions, I began receiving late notices and, within three weeks of receiving the equipment I had already returned I began receiving collection notices from more than one company including Sprint.  I have called their Customer Service and and Financial Services at least 6 times.  Each time I get a different story from the representative.  If I don't accept their baloney I get handed off to a different rep. It's very tiring to go through the same story from beginning to end 5 times for each call (multiplied by the 6 times I've called=30.  I have been told numerous times "not to worry about it" as well as they won't take collection action for at least one year, each time I am to be refunded a different amount "because they really do have a 14 day, no questions asked trial period."  In addition they have made appointments with me for a Sprint interviewer to call me so the issue can be cleared up once and for all. The call never comes.  I wind up wasting half a day waiting for a call that was scheduled for 10:00 am DST,  Yesterday I called and requested the hilghest ranking person available because I was getting fed up--this has cost me about 25 hours of my time. (I'm preparing a bill). Starting at "the top" of the chain of command I went through no less than 4 before I finally reached the top.  I took names and i.d. numbers from each.  I was so pissed off by the end of my hour of hell on the phone--and once again they messed with me by saying, "oh well, this is why you owe the money."  I managed to stay cool enough to refrain from cursing them the way I felt I should have.  The people I spoke to were flat toned but very condescending. I have no doubt that they're trying to extort some token sum of $$--like a one month's service and some of those [***] fees meant to punish me for questioning their right to SCREW ME.  Hey guess what?  Tuesday at 10 am some "dude" is SUPPOSED TO CALL ME AND WE''RE GOING TO GET THIS STRAIGHT.  Gee, I hope they don't wake up in Afganistan one morning.
I am a 100% disabled veteran.  Thanks a lot YOU [***]!!!!!!!!!!!!!!  SEE YOU IN HELL!

They called my sprint phone to collect on some chick trying to get me to pay a bill for an outstanding sprint bill.  Hello dumba**. You are calling my sprint phone and I am current on my bill. Get your *hit together.

Missed the call, now I know who it was so that works well enough for me.

I've spent months fighting Sprint over their horrendous service. The half a million people who dropped them last quarter must either have been out of contract or Sprint liked them better than me. I've lost money and a huge amount of time because of their terrible service. I've had huge frustrations in dealing with illness in the family, work events, etc. After them collecting a huge amount for my 'service', they told me to send the phone back if I wanted out of my ETF. At first I fought them, but then they made it clear they'd screw me over further if I thought I was actually entitled to have something for the ~thousand dollars I'd spent with them.

I talked to a rep, they said I could return the phone to cancel my ETF, and they sent me a return kit. It took almost a week for the return kit to arrive, I turned it around in a couple of days after thoroughly documenting everything I was sending them, and the day after tracking showed delivered to them they charged me a $300 ETF, and then $50ish worth of Sprint fees, and taxes, and etc.

They universally agreed the ETF should be waived 'till the last person (maybe the 15th I've talked to) who said no, I should be getting a buy-back. I asked what the dollar amount on the buy-back for a Galaxy S4 would be and they avoided the question. They made it very condescending, and were clearly just mincing words to try and reduce their obligations. I decided to confirm, and asked her if that meant she wasn't going to do anything for me, and she got that condescending, you-just-don't-understand-because-you're-not-smart-enough tone and told me that she'd "see what she could do." I was clearly asking if she was avoiding what everyone else agreed I should be getting, and the only thing that makes any sense, and she took it another way because it let her belittle me further. She put me on hold for ten minutes before the music died. I said hello a few times, and waited a half an hour before hanging up.

They never contacted me back -- email, phone, nothing. The last meaningful correspondence I got from them was Apr. 12, saying they received my return merchandise and they'd let me know within 10 days if they felt I was following all their red tape.

When I call them, I am now told they are reviewing my account at a 'higher level' and there's nothing else I can do, but now they're making collections calls. Yeah, I've done everything I've been told to do, and said I would do, and they've lied the entire time -- and THEY'RE collecting on ME. Oh well, credit reports don't matter anyway.

There's no end to the underhanded, unscrupulous crap Sprint will do to reliable customers. What a vile company.

Luckily I'm someone that people come to for information about cell phones, laptops, etc. So whatever they cost me, in frustration and anger and time and money, I can easily cost them back by simply being honest. That's a good consolation prize.

I'm just impressed that when someone calls you on your Sprint phone, you can actually hear them enough to know what they're saying. You must have better towers where you're at than I've got here.