Jan 15, 2016
Report this call and any others to Tom Wheeler, Chairman of the FCC at email tom.wheeler@fcc.gov. Below is what they sent me:
In response to your recent inquiry to Chairman Tom Wheeler regarding telemarketing calls, I am pleased to provide additional information that we hope you will find useful.
The FCC and the FTC both accept complaints regarding violations of the Do-Not-Call rules. You can file a complaint with the FTC by visiting www.ftc.gov
You can file a complaint with the FCC by visiting www.fcc.gov/complaints
telephone 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY, or mail.
If mailing a complaint, send it to:
Federal Communications Commission
445 12 Street, SW
Washington, DC 20554.
For the FCC to process your complaint you must either fill in the electronic form completely or otherwise indicate:
• your name, address, email address and phone number where you can be reached;
• the phone number where you received the call, and whether this number is on the national Do-Not-Call list;
• the date and time of the call;
• whether the call advertised or sold any property, goods, or services;
• any information (including a caller ID number) to help identify the individual or company whose property, goods, or services were being advertised or sold, and whether any of this information was provided during the call;
• whether you or anyone else in your household gave the caller prior express permission to call;
• whether you have an established business relationship with the caller (specifically, whether you or anyone else in your household made any purchases of property, goods, or services from the individual or company that called, or made any inquiry or filed an application with the individual or company prior to receiving the call); if so, please tell us when the purchase or inquiry took place; and
• whether you or anyone in your household previously asked the caller or individual or company whose property, goods, or services are being advertised or sold NOT to call, and when you made the request.
You may also file a complaint if a telemarketer:
• calls before 8 a.m. or after 9 p.m., your time;
• uses a prerecorded message and does not provide the name of the business or other entity on whose behalf the call is made and a telephone number or address where the business or entity may be reached;
• calls after you have previously requested that you not be called;
• delivers a pre-recorded commercial message when you haven’t given your permission to be called. This applies even if you have not registered your number on the Do-Not-Call list.
NOTE: Federal law allows you to file law suits in federal or state court against persons or entities violating the do-not-call rules. You may be awarded $500 in damages or actual monetary loss, whichever is greater. The amount may be tripled if you are able to show that the caller violated the rules willfully and knowingly. Filing a complaint with the FCC does not prevent you from also bringing a suit in federal or state court.
States also can bring a civil law suit against any person or entity that engages in a pattern or practice of violating the Telephone Consumer Protection Act, which governs telemarketing messages, or the FCC’s implementing rules. You can contact your state Attorney General’s office or consumer protection agency with particular complaints, or to encourage such suits.