Received a email stating they had a legal complaint against me & it was critical I call back.. When I called back, there was no answer. I feel this is a scam.. My bills are paid & I just had a baby, so I'm not getting out much.

got a call from a veronica segall from this number. gave me a case # and said she wanted to talk to me before they submit it.  Seems like a scam.  I call the number she left but no answer and she said she could be reached at this number.

This is a common ploy by criminals masquerading as debt collectors who are attempting to extort money from people by scaring you into believing that you will be criminally charged, go to jail, lose your driver’s license, have wages garnished, be sued, and a variety of other variations on this,  all for an alleged or nonexistent debt.  One of the tricks they use is to call your work place, friends, or relatives repeatedly in an attempt to shame you into paying.  They also use the “process server” ruse who calls and claims he is going to serve you, but then says you could avoid it by calling another number

Read up on your rights here, get template letters to send and also make a complaint at this government site: http://www.consumerfinance.gov/

Also file a complaint with your State Attorney General's office.
List of State AG’s offices:  http://consumerfraudreporting.org/stateattorneygenerallist.php

http://www.zencocollects.com/
Zenco Collects
P.O. Bos 851733
Richardson, Texas 75081
Phone: 844-368-6626
Email: sales@zencocollects.com
_____________________
BBB:
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Zenco Collects
(469) 899-8910
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(844) 368-6626
(469) 899-8909  ◄▬ ◄▬ ◄- ◄▬
PO Box 851733, Richardson, TX 75081
http://www.zencocollects.com
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sCAM.  Meant to scare money out of you.   Ignore and block these calls. If you were the subject of a pending civil lawsuit, you'd have received a letter from the attorney for the other party.  You'd have a paper trail.

Then, if a case was filed, you'd have received a summons delivered to you by someone licensed to serve process in your locality.  You would NOT have first heard about any civil law case from some scammery-scummery debt collector who cold calls you and starts demanding money.

You can check this out yourself by simply going down to the local main civil court and checking the defendants civil list.  The court clerks are usually glad to help and are familiar with these kinds of scams.

Just because someone on the phone calling you says you owe a debt does not mean you actually owe it.

If a voice on the telephone claims you owe a debt:

1.    Demand the person give you his or her name, company name, and address
2.     Demand a debt validation letter by US mail.  E-mail no good.
3.    Do not pay  the collection agent or anyone else a  dime until the debt is validated

Of course they won’t do this, no scammer ever will, so simply ignore them and block their calls.

If they are bothering you, report them:

http://www.consumer.ftc.gov/articles/0149-debt-collection (Threatening civil proceedings with no intent to follow through, or threatening criminal process in order to collect a civil debt is a  violation of the Federal Fair Debt Collection Practices Act.)  The same goes for endless telephone harassment

Also contact your local attorney general

If they continue to bother you,  and you know you do not owe any money, tell them that you know this is  a debt scam and that you are making a complaint to the police for extortion.  Once you get a copy of the police report and they call you again , just read out the  file number and the name of the PD or Sheriff’s office involved.   Tell them you’ll be glad to send a copy to them at whatever address the jack***es are working out of now.

You'll probably have to yell at them and talk over them.
You have to get tuff with these people because,  being akin to thugs, brute force is (metaphorically speaking),  the only thing they understand.