Aug 21, 2010
Oh, and also, with the answering machine weird/retardedness, and the "representing them selves as cops" I work there (which is why I am not using my real name and I am using a friends Internet connection, don't wanna get fired). The calls you receive from this number are actually pre-recorded audio files. It actually is a live person on the other end, and they can hear you (if you talk) but they just push a button to respond with the best response the system has to what you say. So it is a live/computer hybrid. This has its limitations. There is an "Answering Machine" button which just disconnects the call, however the person pushing the button must actually hear something like "leave a message after the beep" to know its an answering machine. Some people have there answering machine recordings so short that the person does not hear this (as it is an Assembly line system, a different agent handles each section of the call), so they don't know that they are talking to an answering machine.
Unfortunately, there is a design flaw in the system in which the "Yes" and "No" buttons are placed right next to each other (touch screen interface). This has the unfortunate side effect of accidentally pushing the wrong button sometimes.
Example:
Q "Are you a police officer?"
A "Yes" *DAMN IT, I MEANT TO PUSH NO!*
This is especially problematic when the touch screen is not calibrated right (which is unfortunately often the case).
Thats not even taking into account each agent handles three calls at once, one in the left ear, one in the right ear, and one in surround sound. If even one of those people is yelling at the agent, they might not hear you right, which can result in a completely wrong button.
Another design flaw in the (possibly programmed in the worst computer language ever for this type of system) of the system is that, while the agent may press the DNC button to add someone to the DNC, the person requesting DNC usually hangs up before the agent(s) can finish the process. Two buttons must be pressed to add someone to the DNC. The first is the normal "DNC" button. Upon pressing this button an audio file will play that promises to add the person to the DNC and apologizes. The second button is the Thank you, bye(DNC) button. Unfortunately, most people hang up before the agent can press the Thank you, bye (DNC) button, which is actually the button that adds the person to the DNC. This can (and often does) result in the call disappearing from the agent's screen before they can press it (sometimes if your lucky, the call hangs for a few seconds before disconnecting, but its rare). This is a design flaw in the system, and it should add you the moment the first DNC button is pushed, but it doesn't. You may still be added if a supervisor listens to a recording of the call later, but as even the smallest call center for this company calls more than 30,000 people per shift (2 shifts a day), this is, needless to say, unlikely.
Just thought that I would give some helpful info. I wont say which call center I call out of, my real name, or anything else cause I am all ready taking a HUGE risk saying what I have.